As many customers discover after executing the initial phases of their IAM program, going live is just the start of a long journey. Maintaining and enhancing IAM systems and infrastructure is not only a question of ensuring availability, but also that systems are updated and securely managed.
As new applications are adopted, new features become available or identity and access management capabilities are more broadly deployed, organizations frequently face the need to dedicate resources to keep systems up and running, apply patches to the infrastructure and install new updates to identity management systems – as well as monitor how identity and access management processes are performing.
Cyber Sentinel’s Managed IAM Services team serves as a trusted, knowledgeable third party to keep systems available, secure and updated – whether running on premise or on hosted infrastructure.
YOUR IAM OPERATION HEALTH
Through a dedicated dashboard, customers have the ability to keep a finger on the pulse of their IAM infrastructure, and assess where potential risks or availability issues lie.
Leveraging our experience with IAM systems and infrastructure, our monitoring capabilities are focused on those elements of the infrastructure that handle the most critical loads and where to look first for signs of trouble.
Thresholds are defined on a customer-specific basis, and all incoming events are processed through a correlation engine to identify potential issues before they start impacting your operational capability. If threshold conditions are exceeded, automatic alerts are sent out to your administrators and the Cyber Sentinel response team.
FOCUS ON ONGOING IMPROVEMENT
Cyber Sentinel’s Managed Services philosophy is intended to improve the business performance of your identity management system with each passing month. This is accomplished by reducing time for critical operations such as provisioning and de-provisioning users as well as increasing uptime and availability, and reducing operational risk.